An Organisation is a group of people collaborating on projects. For example, a company with people who will use the videos that are made, or an agency that helps create those videos.

Cobie users are people with a Cobie account. They can be a Member of an Organisation, but they don't have to be. However, you can only work on a project within the context of an Organisation: either as a Member of the Organisation or upon invitation of an Organisation.

Projects include everything related to your video project. From briefing, planning, footage, feedback, to the final product: the video(s). Projects are collaborations between users from different Organisations, and everyone has a specific role within a project.

Organisation Members can see all projects and can contribute to them.You can add as many Members to your Organisation as you like. Organisation Admins can do everything that Organisation Members can do, but also have the additional authority to manage the Organisation and Organisation Members, such as assigning Seats.

A Seat gives a user more capabilities within Cobie. If a user has a Seat, they can create projects and take on managing roles within projects. Without a Seat, users can only upload and review within projects. You can assign Seats to users within your Organisation, but also to users outside your Organisation (e.g. freelancers). Each Organisation has 5 Seats by default. If you have a paid subscription, you can add more Seats to your Organisation. Organisation Admins can determine and change which members have a Seat.

Users who are not Members of your Organisation (e.g. freelancers) can also be added to your projects. These users always have a contributing role within your project. If you want to give them a managing role, you have to assign them a Seat in your Organisation for the duration of the project.

Nope! If you invite someone, they can create a free account and collaborate with you on your projects. However, with a free account, this person can only work with you by invitation, and they can't invite anyone themselves.

As many as your heart desires! We know that consistent video communication requires a lot of videos. That's why there is no limit to the number of projects you can create. The sky is the limit!

There is no limit to the number of Members in an Organisation. So anyone within your organisation can create an account for free! Note that Members need to be assigned to a Seat to create projects and have managing roles in projects. All Organisation Plans come with a standard of 5 Seats. If you have a paid Subscription Plan, you can add more Seats to your Organisation for an additional fee. There is no limit to the amount of Seats you can add to your Organisation.

Definitely! Of course, you want to fulfil your video ambitions in as many places as possible. That is why you can become a member of as many organisations as you like.

No, there are no additional costs for being a Member of multiple Organisations. However, in every Organisation where you want to create projects or have a managing role within projects, you'll need to be assigned to a Seat.

You can invite all the agencies in the world! Everyone you work with can be invited to collaborate via Cobie, so you have all your video productions in one convenient place. Please note: you can only invite people if your organisation is on a paid subscription plan. On a free plan, you can only be invited.

You can invite as many clients as you'd like! Everyone you work for can be invited to collaborate via Cobie, so you have all your video productions in one convenient place. Please note: you can only invite people if your organisation is on a paid subscription plan. On a free plan, you can only be invited.

If you are the first from your Organisation to be invited, you can create an account using the button in the invitation email. You will then automatically be asked to create an Organisation. Follow the steps on the page, and you're done!

It does not cost any money to create Organisations. You can take out a paid subscription plan - optionally - so you can use Cobie's Paid features.

With a free account, you can collaborate only with the people who invited you. You can't invite anyone yourself.

With a Standard account, you can create an infinite number of projects, and invite people to collaborate with you. You can also add more Seats to your Organisation, so more of your Organisation Members can have managing roles within your projects. You have access to all the tools Cobie has to offer, making your video production process as easy as possible.

With a Standard account, you can create an infinite number of projects, and invite people to collaborate with you. You can also add more Seats to your Organisation, so more of your Organisation Members can have managing roles within your projects. You have access to all the tools Cobie has to offer, making your video production process as easy as possible.

With a Seat you can also take on a managing role within a project instead of a contributing role. With a Seat, users can become Project Members within your project. You can also become Project Lead of a project. Without a Seat, you can only contribute to a project as an uploader (someone who uploads materials) or reviewer (someone who only provides feedback).

With a Seat you can also take on a managing role within a project instead of a contributing role. Producers and Editors are managing roles. Someone with a Seat can also become Project Lead within a Project. Without a Seat, you can only contribute to a project as an uploader (someone who uploads materials). Camera operators, for example.

All Organisations have 5 Seats by default. If your Organisation has a paid subscription, you can add more Seats. You can find the costs for additional Seats here. Seats are billed per year. If your Organisation has purchased additional Seats, they will all be on the same invoice. Very convenient!

There are three different roles you can have within a project: Member (Seat required): Can do everything in a project, except submit feedback and approve the final version. Uploader (no Seat required): Can only upload footage Reviewer (no Seat required): Can only leave feedback on a new version of the project Every project also needs a Project Lead. Members can become Project Lead at any time, uploaders and reviewers cannot. Project Leads can do everything Project Members can do, as well as submit the project to the agency, moderate and submit feedback to the agency, and accept the final version of the project. They are also listed as the main contact for the project.

There are three different roles you can have within a project: Producer (Seat required): Can do everything required to manage the project smoothly, such as adjusting the planning, uploading new version of the project, etc. Editor (Seat required): Can do everything a Producer can, but has a different title so the client knows who is who Uploader (no Seat required): Can only upload footage Every project also needs a Project Lead. Producers and Editors can become Project Lead at any time, uploaders cannot. Project Leads can do everything Producers can do, as well as actually send the new version of the project to the client. They are also listed as the main contact for the project.

The Project Lead is the main point of contact within the project. Both the agency and the client have one Project Lead per project. This role can be taken over by other users in the project who have a Seat. This is useful, for example, if the Project Lead is (unexpectedly) absent.

On your dashboard, as well as on your project overview page, there is a green button at the top right that says 'create project'. If you click this and follow the steps, you can easily create a new project in less than a minute. Don't see this button? Please note that you need to be assigned to a seat in order to be able to create a project. If you're in need of a seat, talk to your Organisation Admin. They can assign you one.

It is always best to set a flexible deadline, unless you have a truly strict one. This gives your agency flexibility in their schedule where necessary, so that everyone's strict deadlines remain feasible - including yours! Of course, your agency always strives to meet the original deadline, so even with a flexible deadline, chances are that your agency will meet your original deadline.

This can be caused by several things. Check whether your internet connection is stable and fast. If some of the files fail to upload, you can try to upload them again with the 'try again' button. Do you get a different error message? Please contact us and we'll be happy to help you.

Go to the project page. If there's multiple videos in your project - for example: a teaser, or a vertical version - these will be listed in the column to the right of the video player. Click on the version you want to view, and it will play automatically.

On the project page, you will find all versions of the project at the bottom of the page. If you click on the bar of the version you want to see, it expands and it will show everything relating to that version.

Go to the project page. To the right of the video, there is a 'download' button. Here you can download the various files separately, or all at once as a zip file.

You can only download the final version of a project, and only after it has been accepted. So if the project is final, you can accept it and download it immediately. If the project is accepted but not yet final, the status 'preparing final version' will appear. This means that the editor is preparing the final version of your project for you, and will upload this as soon as they can, after which you can download your video(s).